This topic contains 6 replies, has 2 voices, and was last updated by  SuitePlugins 1 year ago.

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  • #5870

    Hi-
    I’m trying to display my users’ gallery grids on their main profile tab.

    I’m able to do this using a shortcode in this format [um_gallery_albums user_id="1"], HOWEVER video uploads do not display their still images instead of the video thumbnail you just get black spots and the img references look like this <img src="https://worldentertainmentresourcecompany.com/wp-content/uploads/um-gallery/3/https:/www.youtube.com/watch?v=AqnIWoaF6zU" />.

    Compare that to the gallery pages (https://worldentertainmentresourcecompany.com/members/kennypetrowski/?profiletab=photos) where the img references there look like this: <img src="//i.ytimg.com/vi/AqnIWoaF6zU/0.jpg?custom=true&w=150&h=1150" />

    Please tell me theres an easy fix for this??!!

    In leu of a fix, I could live with forcing my user’s main profile URL to automatically be their Photo Gallery page, but even when I do this I see the same issue with the video thumbnails. It appears this happens unless the URL is /members/kennypetrowski/?profiletab=photos.

    Thanks!

    Kenny

    #5872

    SuitePlugins
    Keymaster

    Hey Kenny,
    Thanks for reaching out. I am in the process of adding some new video providers, I will take a look at this and try to make a work-around if necessary. It appears well for me but I will make some adjustments.

    #5873

    Appreciate it! Any idea of ETA for a possible work-around? I have a client here who’s really eager to have this working on his site and I want to appropriately manage his expectations.

    Thanks so much!

    #5874

    SuitePlugins
    Keymaster

    I will begin immediately but I am not absolutely sure of the outcome. I may send you a few versions to try out on your site to see which works best for you or we can discuss providing access to your site over email and I make the fixes catered to your site.

    #5875

    Sounds good! You let me know what’s best for you. I also tested it on another dev site and had the same results. We’re hosting with WP Engine.. not sure if server settings could have something to do with it.

    Thanks again!

    Kenny

    #5915

    Hey guys- I’m just following up here to see if we have a solution in sight here.

    Thanks!

    #5916

    SuitePlugins
    Keymaster

    Hey Kenny.

    Look out for an email from me.

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